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GRP2602 WiFi VoIP Phone

The GRP2602 is a Wi-Fi VoIP Phone that is perfect for on-site or remote desktop workers. It includes 5-way voice conferencing, 2-lines, HD-audio on both the headset and speakerphone and is equipped with noise-shield technology.

WiFi Phone

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Supported Firmware

Release Notes

Please update firmware at your own risk. 

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Introducing GRP260X



What is VoIP?

Voice over Internet Protocol  (VoIP) is a technology that allows voice to be sent over the Internet.  Using a broadband Internet connection and subscribing to a VoIP provider allows a person to make phone calls over the Internet.

How does VoIP work?

First, voice is converted by a device from an analog signal to a digital signal.  It is then sent over the Internet This can be done with a VoIP phone (see our store for a list of options) or a piece of software called a softphone which installs on your computer such as MicroSIP

What are the advantages of VoIP?

There are several advantages to VoIP over a traditional phone service, such as, price, portability, and extra features. 

What is a Softphone?

A softphone is the general term used to describe a VoIP phone connection where software that is installed, is used to create a phone connection on a computer.  The PC acts as the phone with a virtual phone displayed on the screen.  A head set is generally needed for good conversations, one with both a microphone and head speakers.  Although softphones or a PC application phone are liked and used by many people, they have not as of yet taken off in the business environment, which still prefer more traditional phones.

If I lose power, will I still be able to make phone calls with VoIP?

Losing power can cause your Internet connection to go down.  If this happens you will not be able to make calls unless you are equipped with a back up UPS, which could power the connection for a limited short duration.  Using a UPS to power your modem and phone should allow an Internet connection to be maintained for a short duration and should suffice for short local outages, providing that your ISP is still powered up from your connection to their head end.  For larger outages the loss of Internet may be more problematic, as for instance a cable company depends on amplifiers to power some of their equipment.  If those amplifiers lose power then their system will go down in that area, including both TV and Internet.


How much bandwidth do I need to have a VoIP connection?

Depending on variables such as the Codec in use, a connection should have at least 100kbps on both the upload and download.  CloudTalk uses Codecs, such as G729 which only require  38kbps per connection, but even in these cases a broadband connection is needed for useable service and sufficient bandwidth would need to be available for both the voice and other data applications on both the upload and download.

What kind of internet connection do I need for VoIP?

You will need a broadband Internet connection such as DSL or Cable or others.  Most modern internet connections are more than adequate to run multiple calls at the same time. 

How is the quality of sound and speech on a VoIP call?

Usually better, but the quality can depend on many factors like bandwidth, Internet connections over the routed call, and the Codec being used by the provider.

I have an alarm system; can it be integrated with a VoIP system?

In some cases, yes, but many alarm companies  equipment cannot integrate correctly with a VoIP signal, There can also be the issue with a power outage, which in many cases will cause a loss of the Internet connection, resulting in the loss of VoIP service.  You should contact your individual alarm company’s technical support for exact answers about their services integration with VoIP.  Some companies specialize in a device that uses a broadband connection to connect to the alarm company, and thus can be used with a VoIP connection.  Elevator Alarms in many provinces  are required by code to have a copper line and should not be connected to VoIP without investigation.

Keeping your Phone Number

What does porting a number mean?

This refers to moving your telephone number from one provider to another provider.

How long does it generally take to move my number?

The traditional process once formally started takes approx. 2 weeks. 

Can I port my toll-free number?

Unfortunately CloudTalk does not support toll free numbers, however you can keep your existing Toll Free number with your existing provider.   The system will still work as is. 

Need Additional Support?

For more assistance, please contact our support team.